6707 Shingle Creek Parkway, Suite 100  |  Brooklyn Center, MN 55430
tf 800-989-5435  |  ph 763-789-0956  |  email info@siscovers.com
 

FAQs

How do I get the password and user name to access the "Existing Retailer" section?
How do I purchase SIS products?
How do I know what direction the fabric will run on the futon?
What are the loft sizes for the in-stock covers?
What's the closure like for the cover?
How long does it take if I order custom items?
What products are in stock?
What's the deal with the dye lots and matching colors?
How do I clean a futon cover?
What's the return policy?
Can I order just one item?
Is there some kind of warranty?
What should I tell my friends or customers when they say, "Wow! What great futon covers and pillows!"?
Glossary of Terms
Disclaimer

 

 

 

How do I get the password and user name to access the "Existing Retailer" section?
 Existing retailers, please call (800.989.5435) or email (kjacobson@siscovers.com) to receive the password and user name.
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How do I purchase SIS products?
 SIS products are sold to retailers. (Please see information on how to become a SIS retailer.) Retailers may call toll free 1.800.989.5435, fax 763.789.1170
 or email sis@siscovers.com. If you are a consumer, please go to our "Retailer Locater" to find a store that sells SIS products near you.
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How do I know what direction the fabric will run on the futon?
•  The images in the Fabric Catalog on this website run correctly on a bi-fold frame and chair.
•  SIS in-store fabric swatches are the opposite. They show how a pattern will run on a lounger or tri-fold frame. Turn the fabric swatch 90 degrees to see how it will look on a bi-fold.
•  If you want the fabric to run a different direction (railroading), please specify this when placing your order. There is an extra charge for railroading.
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What are the loft sizes for the in-stock covers?
 In-stock, standard covers are made with a 6" loft (fits a 6"-8" futon mattress). There is a charge to increase or decrease a loft size.

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What's the closure like for the cover?
SIS futon covers are stocked with a three-sided zipper closure. Chairs, ottomans and love seats have a two-sided zipper.

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How long does it take if I order custom items?
Custom orders ship within 7-10 weekdays. Custom orders can be shipped within 3 weekdays for a rush charge.

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What products are in stock?
 Futon covers are stocked in twin, full, queen, chair, chair ottoman, loveseat and loveseat ottoman sizes with a 6" loft. Bolster, 16" and 20" pillows are also
 stocked. These items should ship within 1-3 business days.

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What's the deal with the dye lots and matching colors?
 Dye lots will vary. It is important to order matching pieces at the same time. We cannot guarantee that colors will match if they are not purchased at the
 same time.
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How do I clean a futon cover?
 All covers and pillows must be cleaned according to the instructions on the fabric swatch and on the sewn-in labels. Our fabrics should either be
 machine-washed, dry cleaned or spot cleaned.
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What's the return policy?
 We accept authorized returns only. Please call customer service for your return authorization. A 10% restocking fee will be applied to returns. However,
 this restocking fee does not apply to flawed or mis-shipped goods. Custom covers cannot be returned unless flawed or otherwise incorrectly made.
 Items must be returned within 30 days.
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Can I order just one item?
 There is no minimum quantity for orders. Most orders are shipped UPS. There is a charge for drop shipments to a customer's home address.

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Is there some kind of warranty?
 SIScovers guarantees all products on workmanship and materials for life. We cannot be responsible for normal fabric wear, sun damage or damage
 caused by misuse.
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What should I tell my friends or customers when they say, Wow! What great futon covers and pillows!"?
 Buy SIS products!
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Glossary of Terms
 Coming soon
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Disclaimer
 SIScovers is a registered trademark of SIS Enterprises, Inc. No element of this web site may be reproduced, downloaded, copied, linked or
 otherwise used without the express written consent of SIS Enterprises.
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